Delivery & Returns

Delivery options

We deliver in Nairobi and to all parts of Kenya. Choose the option that suits you at checkout:

  • Rider delivery – within Nairobi and its environs.
  • Parcel service – to towns outside Nairobi through a courier or parcel service of your choice.
  • Pick up – collect your order from us in Nairobi. We will confirm the pick-up details by phone.

How it works

  1. Place your order and choose your delivery method.
  2. You will receive an order confirmation message.
  3. We call or message you to confirm delivery details.
  4. Receive your order and check it on delivery.

Returns

If you are not entirely happy with your purchase, we accept returns under these conditions:

  • The item is returned within 7 days of purchase.
  • The item is unused, unworn and in its original packaging with tags attached.
  • You have proof of purchase (receipt or order confirmation).
  • Return delivery costs are paid by the customer, unless the item arrived damaged or was the wrong item.

Items that cannot be returned

  • Customised or personalised items.
  • Items bought on sale or clearance.
  • Items damaged after delivery through misuse or negligence.

Refunds

  • Once we receive and inspect your return, we will let you know if it is approved.
  • Approved refunds are sent to your original payment method within 7–10 business days.
  • If we sent a wrong or defective item, you get a full refund including return delivery.
  • For other reasons, the original delivery fee is not refunded.

Exchanges

We exchange eligible items depending on stock. This is the quickest way to get a different size or colour.

How to start a return or exchange

Call or WhatsApp 0715 877778 or email info@fahariopulence.com with your full name, order number, the reason for the return and photos if the item is defective or wrong.